- If you have any questions or inquiries, contact our team of professionals We will answer your inquiry within 24 hrs.
- We are conducting business in a very honest way giving a very honest and full disclosure of the product, there might be situation when as a customer you might not be satisfied with the product, you have a right to return the products in a specified period as mentioned in the return policy, the item(s) has to be in original condition(s) as it was when shipped.
- We will try very hard to resolve all issues in a smooth manner.
- As we are in Thailand we have to follow the Thai calendar, we are closed on All Thai National holidays. The details of holidays will be posted from time to time in the body of the listing. Payments received during this time will be cleared when we reopen, all emails sent during this time also will be replied when we reopen.
- For a safe, smooth payment experience we recommend Paypal payment method.
- For fast, reliable and traceable shipping option we recommend DHL or FEDEX, Insurance available for an small additional fee depending on the value of the item, please contact us for more information.
- We have a wide range of certified products offered in our store with a SRP Value, the certificates comes absolutely free.
- Auctions with no certificates, if you require a certificate for specific product which you won which do not have a certificate you can request one for an additional charge, please contact us for more info.
- Also we have a special promotions on the BIG Ticket items, collector gems for which we give free shipping & completely insured for free. Watch out for such auctions where the free shipping logo appears.